Service Policy
1. Service Scope and Platform Role
SlotAcc is a sourcing and procurement platform for gaming equipment parts. We provide repair businesses, operators, and distributors with part identification and compatibility checks, product validation and inspection records, sourcing beyond the catalog, supplier discounts and purchase terms coordination, and after-sales follow-up.
Every order placed through a SlotAcc referral receives a supplier discount, including small orders. The price is lower than that supplier’s regular market price.
A dedicated SlotAcc contact helps organize requirements, check information, connect with suppliers, and discuss purchasing options. We explain what has been confirmed, any differences in configuration, and what still needs verification. Compatibility, available quantity, pricing, and lead times must be checked individually against the requirements of the specific purchase.
Customers agree on purchase contracts and order terms directly with suppliers and pay suppliers directly for the goods. SlotAcc does not collect or hold payment for goods. We continue to help both parties clarify product requirements, delivery arrangements, and their respective responsibilities.
Suppliers deliver products and are responsible for product warranties under the agreed order terms. SlotAcc coordinates after-sales support throughout, helping gather details of issues, contact suppliers, and discuss solutions, while keeping customers informed of progress and next steps.
2. Submitting Requirements and Checking Information
When submitting a purchasing request, please provide as much detail as possible: equipment make and model, part number, product labels, photos of connectors and mounting points, dimensions, required quantity, delivery destination, and preferred delivery date.
If your information is incomplete, you can send what you have first. SlotAcc will help identify the part and explain what else needs to be supplied or verified. Where key information affecting product selection or supply is unclear, complete those checks before confirming a purchasing option.
If the equipment configuration, order quantity, operating conditions, or delivery requirements change, please inform your contact promptly so the product and purchase terms can be checked again.
3. Product Validation and Compatibility Confirmation
Products currently offered by SlotAcc have been tested in actual equipment installations and validated through long-term operation. We use supplier technical documents and feedback from customers using the products to support product selection.
Existing validation reflects performance in the equipment and operating conditions concerned. Each purchase still requires checks of the equipment version, part model, interfaces, dimensions, and installation requirements. Website images, equipment names, or similar model numbers alone cannot replace compatibility confirmation.
Where additional testing, sample confirmation, or on-site validation is needed, SlotAcc helps both parties clarify what will be validated, the methods, the information required, and subsequent arrangements. Any validation still outstanding will be clearly identified during purchasing discussions.
4. Inspection Reports and Record Keeping
Suppliers can issue an inspection report for each order. SlotAcc adds its own mark and keeps the report on file. Reports retain the original issuer and the relevant product and order details, making inspection records available for reference and supporting follow-up on quality issues.
Records of installation testing and validation through long-term operation show performance in existing applications; order inspection reports record checks on the goods concerned. Each type of record is used according to the items and scope it covers.
If you need specific tests, report contents, or other quality documentation, please raise this before confirming the order. SlotAcc will help confirm with the supplier what can be provided and the arrangements for providing it.
5. Sourcing Parts Beyond the Catalog
For parts not yet listed in the catalog, customers can submit equipment information, part numbers, photos, quantities, and other purchasing requirements.
SlotAcc draws on regional teams and local partners across major gaming markets in North America, Asia, Europe, and Latin America to help identify potential sources, obtain product information, and gather feedback from customers using the parts. For potential matches, we check specifications and compatibility conditions in more detail and, where needed, coordinate validation across locations.
The feasibility of sourcing obsolete or scarce parts and alternative solutions depends on actual availability and technical checks. We explain sourcing progress, availability, and anything still to be confirmed. If a suitable option has not been found, we will also make that clear.
6. Supplier Information and Direct Introductions
The SlotAcc website presents parts information and procurement services. Supplier names, addresses, and contact details are not displayed publicly.
After matching a request, SlotAcc helps the customer and supplier communicate directly. Before confirming an order and paying for goods, customers should be able to verify the actual seller's identity, contact details, and the relevant purchase terms.
Keeping supplier information off the public website does not prevent customers from verifying the parties to a specific transaction. Supplier introductions, information checks, and confirmation of purchase terms are carried out according to the needs of the actual transaction.
7. Discounted Quotes and Purchase Terms
Every order placed through a SlotAcc referral receives a supplier discount, including small orders. The price is lower than that supplier’s regular market price.
The discount is based on the supplier’s regular quote for the same product specifications, quantity, and purchase terms during the same period. Suppliers commit to honoring this pricing rule upon joining the network and must not inflate regular prices to create an artificial discount.
The SlotAcc website does not display product prices. A dedicated contact obtains a discounted supplier quote tailored to the product version, quantity, availability, delivery requirements, and other terms of the specific order.
Before confirming an order, please check the following:
- Product model, version, condition, quantity, and included items;
- The discounted unit price and total, currency, and quote validity;
- Minimum order quantity and payment terms;
- Order preparation, dispatch, and delivery arrangements;
- Whether shipping, taxes, and other charges are included;
- Warranty, returns, exchanges, and responsibility for related costs.
Written order documents agreed between the customer and supplier must specify the confirmed discounted price and purchase terms. Small orders receive the same discount commitment. Minimum order quantities, sample availability, and sample costs must be confirmed with the supplier.
If requirements or supply conditions change, the quotation and arrangements must be checked again, and the revised quote must still meet the discount commitment above.
8. Current Buyer Service Fees
Buyer services are currently free.
The goods, shipping, taxes, and other agreed order costs are not included in the platform's free services and should be specified in the purchase documents.
Future service fees, membership arrangements, and supplier fees have not been decided. If changes are made, SlotAcc will separately explain the details, scope, and effective date.
9. Contracts, Payments, and Transaction Documents
Customers and suppliers directly agree on purchase contracts, pro forma invoices (PIs), and other order documents. These documents should specify the actual seller, what is being purchased, the agreed discounted price, payment terms, delivery arrangements, and after-sales responsibilities.
Customers pay suppliers directly at the discounted price confirmed in the order documents. SlotAcc does not collect or hold payment for goods.
Before paying, please check the seller, payment recipient, and payment details, and confirm who will issue invoices or other transaction documents. If payment details change, verify them with the supplier before arranging payment.
SlotAcc can help check and share relevant information and clarify questions about the purchase terms.
10. Supply, Shipping, and Checks on Receipt
A catalog listing does not indicate live stock availability or immediate dispatch. Available quantity, production or preparation time, expected dispatch date, and shipping arrangements must be confirmed for the specific order.
Customers and suppliers should clarify the delivery destination, transport method, and responsibility for shipping costs, insurance, and taxes, distinguishing the expected dispatch date from the expected arrival date. SlotAcc helps communicate delivery requirements and, if arrangements change, helps establish the reasons and next steps.
On receipt, please check quantities, models, versions, included accessories, packaging, and visible condition against the agreed order, and carry out any necessary checks using the methods agreed by both parties.
If you find incorrect items, missing parts, damage, or other issues, please retain product labels, packaging, photos or video, and relevant delivery records. Contact the supplier and SlotAcc so the facts can be checked, responsibility clarified, and a solution discussed.
11. Product Warranties and After-Sales Follow-Up
Suppliers are responsible for product warranties, and SlotAcc coordinates after-sales support throughout.
Before confirming an order, customers and suppliers should agree in writing on the warranty period, start date, coverage, information required for claims, inspection methods, handling process, and related cost arrangements. Warranty terms are confirmed separately for different products and orders.
If a quality or usage issue arises, please provide order information, product labels, a description of the issue, and any necessary photos, video, or test records. SlotAcc helps organize the information and coordinate with the supplier to establish the facts and discuss a solution. We continue to follow up on progress.
Where inspection, repair, replacement, return, or refund is involved, SlotAcc helps both parties clarify the information required, the handling steps, and responsibility for costs. The action to be taken is confirmed according to the specific issue and agreed order terms.
The actual handling of after-sales issues and customer feedback will inform subsequent supplier evaluations.
12. Order Changes, Cancellations, Returns, Exchanges, and Refunds
Customers and suppliers should clarify the conditions for order changes, cancellations, returns, exchanges, and refunds before confirming a purchase. For custom products or goods being prepared, in production, or already dispatched, the conditions and potential costs applicable at each stage should be explained.
If you need to change or cancel an order, please contact the supplier and inform SlotAcc. We will help check the order's status, discuss feasible options, and work with both parties to confirm the outcome in writing.
Before sending goods back, obtain the supplier's confirmation that it will accept the return, the return address, and instructions. Clarify packaging, shipping, and cost arrangements before dispatch.
For refunds, the customer and supplier confirm the amount, refund method, and expected processing time, with SlotAcc helping follow up.
13. Supplier Assessment and Ongoing Management
SlotAcc starts with a specialist supply base experienced in supplying the gaming industry and developing solutions.
As the supply network grows, new suppliers undergo multiple rounds of assessment, inspection, and verification covering company profile, product documentation, technical and supply capabilities, and service terms before entering the candidate pool.
Before buyer referrals begin, suppliers must confirm in writing that: (1) every order referred by SlotAcc, including small orders, will receive a price below their regular quote for the same product, quantity, and purchase terms; and (2) all initial orders, repeat orders, and related purchasing requests from referred customers will be processed and recorded through SlotAcc's coordination workflow without circumvention.
Entering the candidate pool does not replace checks on specific products and orders. Suitability for a purchasing request still needs to be confirmed against product specifications, operating conditions, and actual supply availability.
SlotAcc continuously evaluates suppliers based on service quality, product quality, customer feedback, discount compliance, and adherence to referral rules, removing those that fail to meet requirements. Factory inspections, customer follow-ups, and after-sales records inform these evaluations.
14. Information Use and Business Confidentiality
In sourcing and procurement coordination, SlotAcc uses product details, quantities, technical requirements, delivery arrangements, and other information to the extent needed to handle the request.
Before sharing a customer's identity and contact details with a prospective supplier, SlotAcc will explain to the customer who will receive the information, for what purpose, and to what extent. If drawings, technical documents, or business information need to be kept confidential, please tell us before providing them so the corresponding use and sharing arrangements can be confirmed.
Non-public quotations, supplier contacts, and other business information should be used for the purposes agreed by both parties. Confidentiality arrangements should also allow for necessary checks of transaction parties and issue resolution.
Order information, inspection records, and after-sales communication records support product checks, service follow-up, and supplier evaluation. The scope of personal information processing, retention periods, and related arrangements need to be explained separately in a privacy policy consistent with actual business processes.
15. Service Progress and Issue Reporting
The time required to review requirements, obtain quotations, source parts, complete validation, and handle after-sales issues depends on the completeness of the information, the complexity of the matter, and the supplier's progress. SlotAcc will follow up on each matter and explain confirmed progress and next steps to the customer.
If you have questions about product information, procurement coordination, or after-sales handling, please provide your SlotAcc contact with the relevant order details, communication records, and specific concerns. We will help check the facts, clarify points of disagreement, and follow up.
If a customer finds a comparable regular quote from the same supplier that is equal to or lower than the SlotAcc referral quote, SlotAcc will verify the comparison with the supplier and require the quote to be corrected before the order is confirmed. If a pricing discrepancy is found after an order has been placed, we will contact the supplier to verify it and follow up on its correction.
For matters that cannot yet be confirmed, we will explain what additional information or further confirmation is needed. If an issue concerns SlotAcc's own information sharing or communication, we will check the records, explain the situation, and follow up on the appropriate corrective action.
16. Platform Operator and Contact Information
Platform operator: slotacc.com.
For inquiries regarding procurement coordination, pricing verification, or service policies, please use the appropriate contact below:
- Sales inquiries: sales@slotacc.com
- After-sales support and other inquiries: info@slotacc.com
