Frequently Asked Questions

For Buyers

B01. What does SlotAcc do?

SlotAcc is a sourcing and procurement service platform for gaming equipment parts. We help identify the part you need, connect you with a supplier, discuss purchasing terms, and coordinate after-sales support.

Every order placed through a SlotAcc referral receives a supplier discount, including small orders. The price is lower than that supplier’s regular market price.

B02. Is SlotAcc the seller?

You purchase from the supplier directly. You and the supplier agree on the order and sign the purchase documents; SlotAcc helps with sourcing and coordination.

B03. What information should I send?

Send the equipment make and model, part number, quantity, delivery destination, and preferred delivery date. Photos of the label, connectors, and mounting points are useful. If you do not have all the details, send what you have so we can identify what still needs checking.

B04. Can you help identify a part from a photo?

Yes. A photo can help us start the search, but it may not identify the exact version. We may need additional label photos, dimensions, connector details, or equipment information before confirming a suitable option.

B05. Will a listed part fit my equipment?

We need to check your equipment configuration against the proposed part. Versions, interfaces, dimensions, and mounting requirements can differ even when model names are similar. Confirm these details before ordering.

B06. What validation do your current products have?

The products currently offered have been tested in actual equipment installations and validated through long-term operation. This provides a basis for selection, but does not establish suitability for every equipment version. Your specific application still needs to be checked.

B07. Can I request an inspection report for my order?

Our current supplier can issue an inspection report for each order. SlotAcc adds its own mark and keeps the report on file, retaining the issuer and relevant product and order details. Please discuss the inspection records needed for your order with your contact.

B08. How do you follow up on product performance?

Our engineering and quality personnel conduct periodic factory inspections, while regional teams and partners follow up with customers on actual product use. These activities help us track production standards and field performance.

B09. What if the part is not in your catalog?

Send us the part number, equipment details, photos, and quantity. We can draw on our regional teams and partners to look for supply options, check compatibility information, and seek feedback from actual users. Availability and the suitability of any proposed part need to be confirmed.

B10. Can you source obsolete parts or alternatives?

We can look into these requests. Whether an original part or an alternative is available depends on the specific requirement and supply situation. Any alternative needs its own specification and application checks; we cannot guarantee that a suitable part will be found.

B11. Where does your sourcing network operate?

Our network of regional teams and local partners operates across major gaming markets in North America, Asia, Europe, and Latin America. We draw on this network for parts sourcing, cross-region compatibility checks, and feedback from customers using the products.

B12. Why are prices not shown on the website?

Quotes are prepared for the product version, quantity, availability, and delivery requirements of each order. A SlotAcc contact confirms these details with you and obtains a discounted supplier quote. Every order placed through a SlotAcc referral receives a price below that supplier’s regular market price, including small orders.

B13. Why are supplier names and contact details not public?

Our public website focuses on parts and sourcing services rather than a supplier directory. After matching your request, we arrange direct communication with the supplier. Before confirming an order, check the seller's identity and the purchase terms.

B14. Is the service free for buyers?

Buyer services are currently free. This does not include the goods, shipping, taxes, or other order-related costs, which need to be confirmed separately in the purchase documents.

B15. Will there be membership fees later?

Future pricing and membership arrangements have not been decided. Any changes, including their scope and conditions, will be explained separately.

B16. Do small orders also receive supplier discounts?

Yes. Every order placed through a SlotAcc referral receives a supplier discount, including small orders. The price is lower than that supplier’s regular quote for the same product, quantity, and purchase terms. You do not need to combine your purchases into a large order to receive this discount.

The discount amount is confirmed for each product and order. A SlotAcc contact confirms the discounted quote and helps coordinate minimum order quantities, payment terms, lead times, and after-sales arrangements.

B17. Can I submit a small order or request samples?

Yes. Small orders placed through a SlotAcc referral receive the same discount commitment: a price below the supplier’s regular quote for the equivalent order. Minimum order quantities, sample availability, and sample costs need to be confirmed with the supplier for the particular product.

B18. What should I check in a quotation?

Before confirming an order, check the product version, quantity, included accessories, discounted unit and total price, currency, quote validity, payment terms, and delivery arrangements. Also confirm whether shipping, taxes, and other costs are included, together with the applicable warranty and return conditions.

Quotes obtained through SlotAcc already reflect the supplier's referral discount for the specified product, quantity, and terms.

B19. Who receives my payment and issues the purchase documents?

You pay the supplier directly at the discounted price confirmed in the order documents. SlotAcc does not collect or hold payment for goods. Confirm the seller, payment recipient, and issuer of invoices or other transaction documents before paying.

B20. Does a catalog listing mean a part is in stock?

No. Available quantity, production or preparation time, and shipping arrangements need to be checked for each order. A catalog listing is not a live stock confirmation.

B21. How soon can I get a quote or receive the goods?

Quote timing depends on the information available and the checks required with the supplier. Delivery depends on the product, quantity, availability, and transport arrangements. Tell us your required date so we can discuss feasible options; timing needs to be confirmed for the specific request.

B22. Who arranges shipping?

You and the supplier agree on shipping and delivery terms. SlotAcc can help coordinate the discussion. Confirm the delivery destination, transport method, costs, and responsibility for relevant arrangements in the order.

B23. Who provides the warranty?

The supplier provides the product warranty, and SlotAcc coordinates throughout the after-sales process. Before ordering, confirm the warranty period, start date, coverage, claim process, and cost arrangements with the supplier in writing.

B24. What should I do if a product is faulty, incorrect, or damaged in transit?

Contact SlotAcc with the order details, product label, a description of the issue, photos or video, and any relevant delivery records. We help communicate with the supplier and follow up on the proposed next steps. Responsibility and costs depend on the issue, the evidence, and the agreed order terms.

B25. Can I cancel an order, return a product, or request a refund?

These conditions need to be agreed with the supplier before ordering. SlotAcc can help coordinate a request, but cannot promise that every order can be canceled or refunded. Before returning goods, obtain the supplier's return instructions and confirm the receiving address and cost arrangements.

B26. What happens if an after-sales issue is not resolved immediately?

SlotAcc continues to coordinate with you and the supplier, helping clarify the issue, share the necessary information, and follow up on the proposed solution. Product warranty responsibility remains with the supplier. We keep you informed of progress and next steps, and include the handling of the issue and your feedback in subsequent supplier evaluations.

B27. What if I find a lower regular quote from the same supplier?

Suppliers in our network commit to offering SlotAcc referrals a price below their regular quote for the same product, quantity, and terms during the same period. If you receive a comparable regular quote from the same supplier that is equal to or lower than your SlotAcc quote, send it to your contact. We will verify it with the supplier and require the quote to be adjusted before the order is confirmed, or follow up on a correction if the order has already been placed.

For Suppliers

S01. How can a prospective supplier be considered?

Share your company details, product range, technical information, supply capability, and after-sales terms. Prospective suppliers undergo multiple rounds of assessment, inspection, and verification before entering the candidate pool.

Before referrals begin, suppliers must agree to two core commitments: first, offering every order referred by SlotAcc—including small orders—a price below their regular quote for the same product, quantity, and terms; second, keeping all initial orders, repeat orders, and related purchasing requests from referred buyers within the SlotAcc coordination and record system.

S02. Does entering the candidate pool mean all our products are approved?

No. Candidate status does not establish that every product suits a particular customer's equipment. Product information, the intended application, and the specific supply conditions still need to be checked. Cooperation or listing does not guarantee orders.

S03. Will our company identity be shown publicly?

Supplier names, addresses, and contact details are not displayed on the public website. After a request is matched, SlotAcc arranges direct communication between the buyer and supplier. The buyer and supplier then confirm the purchase documents and payment arrangements directly.

S04. What fees would we pay SlotAcc?

Supplier fees have not yet been decided. Any fees and commercial terms will need to be agreed separately.

S05. How will supplier performance be managed?

We evaluate suppliers on service quality, product quality, customer feedback, and adherence to pricing and referral rules. Suppliers must not inflate regular prices to create artificial discounts, nor bypass SlotAcc for follow-up transactions with referred buyers. Suppliers that fail to meet these requirements will be removed from the network. Suppliers remain responsible for their agreed product warranties, with SlotAcc coordinating after-sales communication.